Terms & Policies


A deposit is required to secure the booking with the balance of the full rent payable on our booking system. (A provisional reservation before payment is received cannot be guaranteed as a final and confirmed booking). The amount of deposit varies in relation to the type of apartment and length of stay.

Payments are accepted in cash, bankers draft, banks transfer, and credit cards. No sur-charges will be made on credit card payments. The deposit or any balance of to be refunded at time of departure. For last minute bookings call or email our agents in Poland or UK.

The balance of the cost of your stay must be received by us not less than 3 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause cancellation (below) will be payable.

Bank Transfer or Postal Order:

Our Letting Office will advise you on the easiest way to do this as well as providing details on when and how. Once the payment is received a confirmation invoice will be emailed to you. This invoice will show the amount and due date of any balance due. Depending on the property you may need to provide a security deposit. These deposits usually run between €200 and €500. If this is required it will be specified in the Booking Contract.


A binding contract between us comes into existence when the deposit payment is paid (see clause payment). If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by Poland law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of Poland.

Should you need to cancel your stay after the contract has begun (see clause payment above), the party leader must immediately advise us either by cancelling online or advising us in writing. Your notice of cancellation will only be effective when we receive it in writing at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

* Period Cancellation Charges
more than five days deposit
five days or less than five days deposit + 30% of balance
less than one day deposit + 100% of balance
* - Period before start of stay within which written/email notification of cancellation is received by us

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

Times of arrival

On arrival day you must present your confirmation details as well as your passport or identity card to us and the credit card that you have made the reservation.
Tenancy commences at 2 pm and ends at 11am.
Apartments will be released due to non arrival after 24 hours.
Early or late arrivals and departures must be notified.

Special Deals and Saver Offers

If Cracowstay features more than one offer at any one time (including any offers advertised on website or leaflets/vouchers), it may not always be possible to combine them - normally the most advantageous offer will be allowed.

All offers are subject to availability (and are not usually available over Easter/Christmas (December)/New Year), and may be withdrawn at any time. Leaflets and vouchers cannot be provided for bookings made within 7 days of travel.


Guests who do not stay for the full duration of their booking will be charged for the full duration. There are no guarantees that the reservation can be extended as this is conditional wholly on availability. Prior to arrival an inventory of furniture and equipment will be prepared and upon departure a charge will be made for any damages or breakages. The management reserves the right to gain access to the apartment (with adequate notice to the guest). Guests are advised to insure their belongings as management cannot be held responsible for loss or damage. The management reserves the right to provide alternative accommodation of a similar category. An additional charge will be made on departure if damages have been incurred i.e.: Parket, upholstery or decor cleaning. Any complaints received after departure cannot be dealt with.

We reserve the right to increase or decrease the prices of accommodation and extra options at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

Please note that we reserved the right to cancel any bookings due to unforeseen circumstances (Volcanic Ash, Flooding, Fire etc)
In these events we will offer our customers, where possible, an alternative option of similar or better quality accomodations, they are obliged to pay the difference if this is more expensive than what we have offered on their original offer (please note that no liability is to be attached to us in respect to this cancellation or alternatives).
The customer will have the option of:
a) accepting the alternative option.
b) cancelling the booking and receive a full refund.